Protecting your privacy is important to Pro Aidants ("Pro Aidants"; "we"). In the following transparency notices and privacy statements, we describe how we collect and process your personal data (as well as certain non-personal technical data) in connection with Pro Aidants Services.
Person responsible for data processing
Pro Aidants, Sihlquai 131, 8005 Zurich.
Pro Aidants services
Pro Aidants is a provider of the following services:
Pro Aidants website (https://www.proaidants.ch)
(collectively, the "Pro Aidants Services").
Provision of the online services
You can visit the Pro Aidants website and learn about Pro Aidants Services without telling us who you are. As with any connection to a web server, the server on which we have our online services provided automatically logs and stores certain technical data for a short period of time. This includes the IP address and operating system of your device, the date and time of use, and the type of browser you use to access the Online Services. This is necessary for the optimal and secure provision of the online services.
Provision of the We+Care App
You can share personal data with other users of the app via the We+Care App. The servers on which we store personal data from the We+Care App are located exclusively in Switzerland. We do not share personal data with other users without you authorizing such data transfer. As a reference person (network administrator), you can adjust the privacy and access permissions to the needs of your network. If you process personal data from third parties on the We+Care app, you are responsible for having the rights required to do so.
Analysis and optimization of the use of online services
We use Google Analytics to evaluate the use of our online services and to obtain information for their optimization. Google Analytics is an analysis service of Google LL.C. The provider of the service and responsible for data processing for users in Switzerland and the EEA is Google Ireland Limited.
Processing of requests and orders as well as mailing via postal services
When contacting us (via contact form or email) via the websites mentioned at the beginning, your information will be processed. If you order a product or service (in particular access to the We+Care App) or have an app-specific request, we need your first name and surname, your e-mail address (for the purpose of order confirmation or feedback) and your address for shipping. This data is collected solely to fulfill an order or your request.
Sign up for newsletter and other notifications
If you sign up for a newsletter or for other notifications, your information may be stored in our Customer Relationship Management System and Marketing Automation Platform ("CRM & Marketing System") or comparable inquiry organization.
Other data processing
The We+Care App is used to connect individuals and staff of organizations around a cared-for person. The We+Care App is a proprietary cloud application platform from We Technology Association, based in Zurich, Switzerland. The We+Care App uses certified data centers in Switzerland to store personal data managed by Microsoft. Information about Microsoft data center security can be found here: https://www.microsoft.com/de-ch/trust-center/privacy. The We+Care App uses certified data centers in the US to store application data managed by Amazon. Information on Amazon data center security can be found here https://aws.amazon.com/security
Carer-friendly care coordination
We use Loomio to manage activities in the association and the We+Care platform. Loomio helps beneficiaries, individual members, and representatives of organizations discuss coordinated care models together and make decisions online. Loomio is open source software from Loomio Cooperative Limited, based in Aukland, New Zealand. Information about the privacy and security of the Loomio platform can be found here: https://help.loomio.org/en/user_manual/privacy
Quality End of Life
The QEoL research project explores the specific needs of people and their caregivers in the very last phase of life. The consortium consisting of Pro Aidants, We Technology Association, Lucerne University of Applied Sciences and Arts, Canton Aargau, University of Toronto and Smart in Life is developing new technological applications with the aim of improving quality at the end of life. Information on the project's research and data ethics oversight can be found here: https://qeol.weplus.care/ethics
Purposes of data processing and legal basis
We collect and process your personal data (and certain non-personal technical data) to provide our Pro Aidants Services in accordance with our contractual and legal obligations. This includes the following data processing purposes:
Handling your inquiries about Pro Aidants
Processing your order from Pro Aidants
Delivery of Pro Aidants products
Provision of our online services
We have a legitimate interest in this data processing that corresponds to the purpose. As a rule, they are also necessary so that we can fulfill our contractual obligations to you.
In addition, we process your personal data for the following purposes. We have a legitimate interest in the processing that corresponds to the purpose:
Analysis and optimization of online services
Information about new developments at Pro Aidants and about new services (although you may notify us at any time that you wish to opt out of receiving such information.
In the interest of the integrity and confidentiality of personal data, we take appropriate technical and organizational measures. In particular, we implement access controls, access controls, and procedures to regularly review, assess, and evaluate the effectiveness of the measures in accordance with our risk assessment.
Duration of data processing
Disclosure of your personal data to third parties
External service providers we engage to provide our services (or parts thereof);
Suppliers or business partners with whom we may need to coordinate the processing of your inquiry or order;
Authorities and courts, if applicable.
Data is transferred to recipients in Switzerland or in EU or EEA member states and to recipients in the following third countries:New Zealand, United States of America and Canada.
Your rights in relation to your personal data
You have the following rights with respect to your personal data:
The right to obtain information about the personal data we process about you.
The right to obtain a copy of the personal data that is the subject of processing.
The right to rectify your personal data.
The right to have your personal data deleted.
The right to object to the processing of personal data.
Please note that exceptions apply to these rights. For example, we may need to continue to store your personal data despite an objection or request for deletion in order to comply with legal retention obligations or to protect overriding private or public interests. You have the right to complain to the supervisory authority if you believe that the processing of personal data concerning you violates applicable data protection law.
Last modified on: January 21, 2021