Privacy Policy

Privacy Policy Pro Aidants

Protecting your privacy is important to Pro Aidants ("Pro Aidants"; "we"). In the following transparency notices and privacy statements, we describe how we collect and process your personal data (as well as certain non-personal technical data) in connection with
Pro Aidants services, and how we process it.

Person responsible for data processing

Pro Aidants is responsible for the data processing described in this privacy statement. If you have any questions or if you wish to exercise your data protection rights, please contact us at or write to:

Pro Aidants, Sihlquai 131, 8005 Zurich.

Pro Aidants services

Pro Aidants is the provider of the following services:

Pro Aidants website (

Pro Aidants operating protocol (

Swiss Carers Forum (

Knowledge database for carers (

We+Care Website (

We+Care App (

QEoL Research Project (

(collectively, the "Pro Aidants Services").

Provision of Online Services.

You may visit the Pro Aidants website and learn about the Pro Aidants Services without telling us who you are. As with any connection to a web server, the server on which we have our online services provided automatically logs and stores certain technical data for a short period of time. This includes the IP address and operating system of your device, the date and time of use, and the type of browser you use to access the Online Services. This is necessary for the optimal and secure provision of the Online Services.

Provision of the We+Care App
Through the We+Care App, you may share personal data with other users of the App. The servers on which we store personal data from the We+Care App are located exclusively in Switzerland. We do not share personal data with other users without you authorizing such data transfer. As a reference person (network administrator), you can adjust the privacy and access permissions to the needs of your network. If you process personal data from third parties on the We+Care App, you are responsible for having the rights needed to do so.

Analysis and optimization of the use of online services

We use Google Analytics to evaluate the use of our online services and obtain information for their optimization. Google Analytics is an analysis service provided by Google LL.C. The provider of the service and responsible for data processing for users in Switzerland and the EEA is Google Ireland Limited.

Google uses cookies to evaluate the use of online services, to create reports about it and to provide other web analysis services for us. We use Google Analytics only with IP anonymization enabled. This means that your IP address is shortened in Switzerland or the EEA. We are therefore unable to identify you on the basis of the data collected via Google Analytics. You can prevent Google Analytics from using your data by downloading a browser add-on to deactivate Google Analytics.

Notes on the use of cookies

We use cookies to enable optimal use of the online services. Cookies are text files that are downloaded to your computer or mobile device when you visit a website.

Some of the cookies used in our online services (so-called session cookies) are necessary for technical reasons so that we can enable you to use certain functions. In addition, our web analytics service provider uses cookies to enable web analytics in our interest of optimizing the online services. You could set your web browser to disable the storage of cookies. However, the use of the Pro Aidants website would then not be possible or only possible to a very limited extent.

Processing of requests and orders as well as dispatch via mail

When you contact us (by contact form or e-mail) via the websites mentioned at the beginning, your information will be processed. If you order a product or service (in particular access to the We+Care app) or have an app-specific request, we require your first name and surname, your e-mail address (for the purpose of order confirmation or feedback) and your address for dispatch. This data is collected solely to fulfill an order or your requests.

Registration for newsletter and other notifications

If you sign up for a newsletter or other notifications, your information may be stored in our customer relationship management system and marketing automation platform ("CRM & Marketing System") or similar inquiry organization.

We use the CRM, sign-up and marketing automation system "HubSpot", from the provider HubSpot Inc (25 First Street, 2nd Floor, Cambridge, MA 02141, USA). For this purpose, we have concluded an order data processing contract with HubSpot with standard contractual clauses, in which HubSpot undertakes to process personal data only in accordance with our instructions and to comply with our level of data protection. For more info on HubSpot's privacy policy, please click here: and

Further data processing

Care Coordination The We+Care App is used to connect individuals and staff of organizations around a cared-for person. The We+Care App is a proprietary cloud application platform from We Technology Association, based in Zurich, Switzerland. The We+Care App uses certified data centers in Switzerland to store personal data managed by Microsoft. Information about Microsoft data center security can be found here: The We+Care App uses certified data centers in the US to store application data managed by Amazon. Information about Amazon data center security can be found here Enrollee-Friendly Care Coordination We use Loomio to manage activities in the association and the We+Care platform. Loomio helps Destinaries, individual members, and representatives of organizations discuss coordinated care models together and make decisions online. Loomio is open source software from Loomio Cooperative Limited, based in Aukland, New Zealand. Information about the privacy and security of the Loomio platform can be found here: Quality at the End of Life The QEoL research project explores the specific needs of people and their caregivers in the very last phase of life. The consortium consisting of Pro Aidants, We Technology Association, Lucerne University of Applied Sciences and Arts, Canton Aargau, University of Toronto and Smart in Life is developing new technological applications with the aim of improving quality at the end of life. Information on the project's research and data ethics oversight can be found here:

Data processing purposes and legal basis

We collect and process your personal data (and certain non-personal technical data) to provide our Pro Aidants services in accordance with our contractual and legal obligations. This includes the following data processing purposes:

Processing your inquiries about Pro Aidants

Processing your order for Pro Aidants

Delivering Pro Aidants products

Providing our online services

We have a legitimate interest in these data processing operations commensurate with the purpose. They are also generally necessary to enable us to fulfill our contractual obligations to you.

In addition, we process your personal data for the following purposes. In doing so, we have a legitimate interest in the processing that corresponds to the purpose:

Analysis and optimization of online services

Informing you about new developments at Pro Aidants and about new services (although you may notify us at any time that you wish to opt out of receiving such information.

The legal basis for the data processing described in this Privacy Policy is thus primarily our legitimate interest in fulfilling the purposes described, or the need to fulfill our contractual obligations to you. We then carry out some data processing in order to fulfill our legal obligations (e.g. retention obligations).

Data security

In the interest of the integrity and confidentiality of personal data, we take appropriate technical and organizational measures. In particular, in accordance with our risk assessment, we implement access controls, access controls as well as procedures for regular review, assessment and evaluation of the effectiveness of the measures.

Duration of data processing

We store your personal data only to the extent and for as long as necessary to fulfill the purposes described in this Privacy Policy, we have a legitimate interest in retaining it, or we are required to do so by law.

Transfer of your personal data to third parties

In order to provide our services and for the other purposes set out in this Privacy Policy, it may be necessary for us to share your personal data with the following categories of recipients:

External service providers we engage to provide our services (or parts thereof);

Suppliers or business partners with whom we may need to coordinate the processing of your inquiry or order;

Authorities and courts, if applicable.

Data will be transferred to recipients in Switzerland or in EU or EEA member states and to recipients in the following third countries:New Zealand, United States of America and Canada.

Your rights in relation to your personal data

You have the following rights in relation to your personal data:

The right to obtain information about the personal data we process about you.

The right to obtain a copy of the personal data that is the subject of processing.

The right to rectify your personal data.

The right to delete your personal data.

The right to object to the processing of personal data.

Please note that exceptions apply to these rights. For example, we may need to continue to store your personal data despite your objection or request for deletion in order to comply with legal retention obligations or to protect overriding private or public interests. You have the right to complain to the supervisory authority if you believe that the processing of personal data concerning you violates applicable data protection law.

Changes to this privacy policy

We reserve the right to change this privacy policy at any time. The version provided on the Pro Aidants website will apply.

Last modified on: January 21, 2021